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GENERAL TERMS AND CONDITIONS OF SALE AND LOAN (GTC)1. Purpose and scope2. Sale of Products (Video games, TCG & Merchandise)3. Shipping and Delivery (Online Sale)4. Video Game Loan (in-store and remote)5. Console Repair Services6. Warranty for Defects (Legal and Commercial)7. Data Protection (LPD)8. Applicable Law and Jurisdiction

GENERAL TERMS AND CONDITIONS OF SALE AND LOAN (GTC)

Store name: Retr'okaz Johann Bélet

Company name: Individual business

Store address: Oeuches Domont 12, 2942 Alle

E-mail:  contact@retrokaz.ch

Phone: 079 349 78 50

IDE / VAT number: Not subject

Date of last update: 07 June 2026

1. Purpose and scope

These GTC govern all contractual relationships (sales, loans, repairs) between the store Retr'okaz Johann Bélet (hereinafter "the Store") and its customers (hereinafter "the Customer"), whether for transactions made in a physical store or via its online sales website www.retrokaz.ch (hereinafter "the Site"). Any purchase, loan, or deposit of equipment implies the immediate and unconditional acceptance of these terms.

2. Sale of Products (Video games, TCG & Merchandise)

2.1 Price and payment

  • Prices are indicated in Swiss Francs (CHF) without VAT.
  • Payment is made in full in cash at the checkout.

  • Accepted payment methods: Cash, Debit/Credit cards (Maestro, PostFinance, Twint, Visa, Mastercard).

2.2 Ordering process on the Site

  • The products presented on the Site constitute an invitation to make an offer and not a legally binding offer.
  • The contract is deemed concluded as soon as the Store confirms the order by sending a confirmation email.
  • The Store reserves the right to cancel or refuse an online order in the event of sudden stock shortages or a blatant pricing error on the Site.

2.3 Trading Cards (TCG / Trading Card Games)

  • Sealed products (Displays, Boosters, Boxes): No returns or exchanges are accepted, whether the purchase was made in-store or online, in order to guarantee the authenticity and integrity of the seals against weighing, sorting, or handling.
  • Single cards: The condition of the card is visually validated by the Customer in-store at the time of the transaction. For online sales, the condition is accurately described; no subsequent exchange is possible. You can request additional photos at any time before committing.

2.4 Absence of automatic right of withdrawal

  • In accordance with Swiss law, no legal right of withdrawal or right of return exists for purchases made in a physical store or online.
  • Orders are firm and final. Exchanges or the issuance of a gift voucher are handled on a case-by-case basis and remain at the sole commercial discretion of the Store.

3. Shipping and Delivery (Online Sale)

3.1 Delivery areas and shipping costs

  • The delivery of goods is exclusively limited to the territory of Switzerland [and the Principality of Liechtenstein].
  • Shipping costs (Swiss Post) are calculated at the time of cart validation and are the sole responsibility of the Customer.

3.2 Transfer of risks (According to Art. 185 of the Code of Obligations)

  • The profits and risks of the goods pass to the buyer upon conclusion of the contract (order validation).
  • The Store disclaims any responsibility for delays, losses, thefts, or material damages occurring during postal transport.
  • It is the Customer's responsibility to inspect their package upon receipt and to immediately report any damage to Swiss Post to obtain logistical compensation.

4. Video Game Loan (in-store and remote)

4.1 Registration conditions and logistics

  • Creation of a customer account is mandatory upon presentation of a valid Swiss ID and a recent proof of residence.
  • Minimum age required: 16 years, or written permission from legal representatives.
  • In the case of a loan with remote shipping, all shipping costs (to and from) are the sole responsibility of the Customer.

4.2 Security deposit (Deposit)

  • A mandatory deposit based on the value of the game is required (in the form of a credit card hold or cash deposit).
  • The deposit is fully refunded or released upon the return of the game to the store in perfect working condition.

4.3 Delays, postmark, and deposit collection

  • The game must be returned at the counter or shipped by post no later than the last day of the agreed weekly period.
  • In case of return by parcel/mail, the Postmark is valid to attest to compliance with the deadline.
  • Any day of delay beyond the loan period incurs automatic penalty fees of CHF 5.- per day of delay.
  • After 5 consecutive days of delay and if no agreement has been reached, or in case of damage rendering the game permanently unreadable, the deposit is permanently retained and cashed by the Store.
  • To prevent this kind of situation, a reminder email will be sent to the customer 1 day before the loan deadline.

5. Console Repair Services

5.1 Diagnosis and estimate

  • The deposit of a console in the store results in the establishment of a written receipt.
  • The technical diagnosis is charged a fixed amount of CHF 20.-, payable upon deposit. This amount is fully deducted from the final invoice if the proposed repair is accepted by the Customer.
  • Repair work begins only after the formal agreement (verbal or written) of the Customer on the proposed estimate.

5.2 Disclaimer (Data and Warranties)

  • The Store disclaims any responsibility in case of data loss (backups, user profiles, screenshots) stored on the hard drive or internal memory of the console. The Customer is required to make their own backups before the deposit.
  • The Client is expressly warned that the physical opening of the console by the Store staff permanently voids the original manufacturer's warranty (Sony, Nintendo, Microsoft, etc.).

5.3 Client's Residence (Abandoned Equipment)

  • In accordance with Article 92 of the Code of Obligations, any repaired equipment that is not claimed within a period of 6 months after the notification of availability will be legally considered abandoned.
  • Upon expiration of this claim period of 6 months, the Store may freely dispose of the equipment (resale to cover incurred repair costs, or recycling).

6. Warranty for Defects (Legal and Commercial)

6.1 Warranty Regime According to Services

  • New Products:  Manufacturer's warranty of 2 years applicable according to the conditions and procedures of after-sales service (SAV) specific to each brand.
  • Used Products:  Used items (consoles, controllers, and accessories tested by us) come with a commercial warranty of 6 months from the date of purchase, covering exclusively normal hardware failures.
  • Repairs:  New parts replaced as well as the labor directly related to the specific repair performed are guaranteed for 6 months.

6.2 Warranty Exclusions

The warranty does not cover defects or failures resulting from misuse, negligence, a fall, a shock, exposure to moisture/liquids, or unauthorized software or physical modifications (crack, firmware modification, jailbreak).

7. Data Protection (LPD)

Personal data collected during online orders, rental registrations, or repair deposits are processed with the utmost confidentiality, in accordance with the Federal Data Protection Act (LPD). They are in no case transmitted to third parties for advertising purposes.

8. Applicable Law and Jurisdiction

  • These General Terms and Conditions and all associated contractual relationships are exclusively subject to Swiss law.
  • The exclusive jurisdiction for any dispute arising from these conditions or the Store's activity is set at the competent courts of District of Porrentruy (Canton of Jura).